Privacy Policy For HokmahTherapy
Last Updated: March 20, 2025
At Hokmah Therapy, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website https://hokmahtherapy.com (the "Website") or use our counseling services. We are based in Nigeria and comply with the Nigeria Data Protection Regulation (NDPR). If you are located in the European Union (EU), additional protections under the General Data Protection Regulation (GDPR) may apply. By using our Website or services, you agree to the terms of this Privacy Policy.
Information We Collect
We collect information from you in the following ways:
Information You Provide
Contact and Inquiry Forms: When you submit a form, we may collect your name, email address, phone number, and any details you include in your message.
Booking Counseling Services: When scheduling a session, we may collect additional information such as appointment preferences and relevant background details to provide our services.
Automatically Collected Information
Website Usage Data: We use Google Analytics to collect data about how you interact with our Website, including:
- Pages visited and time spent on them
- Referral sources (e.g., how you found our Website)
- Browser type, operating system, and device information
- Events such as form submissions
- This data is collected using cookies and similar technologies. See Section 5 ("Cookies and Tracking Technologies") for more details.
How We Use Your Information
We use your information for the following purposes:
- To respond to inquiries and provide counseling services.
- To schedule and manage appointments.
- To improve our Website and services by analyzing usage trends (via Google Analytics).
- To send appointment confirmations, updates, or marketing messages (with your consent where required).
- To comply with legal obligations under NDPR, GDPR, or other applicable laws.
Legal Basis (GDPR): For EU residents, we process your data based on:
- Consent (e.g., for cookies or marketing).
- Contract (e.g., to provide counseling services).
- Legitimate Interest (e.g., improving our Website, provided it doesn’t override your rights).
How We Share Your Information
We do not sell or trade your personal information. We may share it in these cases:
- Service Providers: With trusted third parties like Google Analytics or hosting providers who assist us, under strict confidentiality agreements.
- Legal Requirements: If required by law (e.g., under NDPR or GDPR), court order, or to protect our rights, safety, or property.
Google Analytics
We use Google Analytics to analyze Website usage. It collects:
- Pages visited and time spent.
- Approximate location (from anonymized IP addresses).
- Device and browser details.
- Form submission events.
Google Analytics uses cookies for tracking. See Google’s Privacy Policy (https://policies.google.com/privacy) for more details. EU users can opt out using the Google Analytics Opt-Out Browser Add-On (https://tools.google.com/dlpage/gaoptout). We implement Google Consent Mode to respect your cookie preferences.
Cookies and Tracking Technologies
We use cookies and similar technologies:
- Essential Cookies: Required for Website functionality (e.g., session management).
- Analytics Cookies: Set by Google Analytics for usage tracking (e.g., `_ga`, `_gid`).
For EU visitors, we display a cookie consent banner allowing you to accept or decline non-essential cookies, as required by the GDPR and ePrivacy Directive. Nigerian users are informed of cookies per NDPR transparency rules. You can manage cookies via your browser settings, though disabling them may affect functionality.
Your Rights and Choices
Under NDPR (Nigeria)
- Access, correct, or delete your data.
- Object to processing or request portability.
- Lodge complaints with the Nigeria Data Protection Commission (NDPC).
Under GDPR (EU)
- Access, rectify, or erase your data.
- Restrict or object to processing.
- Data portability.
- Withdraw consent (e.g., for cookies or marketing) at any time.
- Lodge a complaint with an EU supervisory authority.
To exercise these rights, contact us at mfonabasi@hokmahtherapy.com . We will respond within 30 days (GDPR) or as required by NDPR.
Data Security
We use reasonable technical and organizational measures to protect your data from unauthorized access, loss, or misuse, in line with NDPR and GDPR standards. However, no online system is fully secure, and we cannot guarantee absolute security.
Data Retention
We keep your data only as long as necessary:
- Contact form data: Until your inquiry is resolved, unless needed longer for service delivery.
- Counseling data: As required to provide services or meet legal obligations.
- Google Analytics data: Retained for 26 months, then automatically deleted.
International Data Transfers
We are based in Nigeria. If you are in the EU, your data may be transferred to Nigeria, which is outside the European Economic Area (EEA). Nigeria is not deemed "adequate" by the EU for data protection, so we:
- Rely on your explicit consent (GDPR Art. 49) for transfers.
- Implement safeguards like contractual clauses with service providers (e.g., Google).
- Ensure compliance with NDPR and GDPR.
Third-Party Links
Our Website may link to external sites. We are not responsible for their privacy practices. Please review their policies.
Children’s Privacy
Our services and Website are not intended for individuals under 16. We do not knowingly collect data from children. If we do so unintentionally, contact us to have it removed.
Changes to This Privacy Policy
We may update this policy as needed. Changes will be posted here with an updated "Last Updated" date. Check back periodically.
Contact Us
For questions or to exercise your rights, reach us at:
Hokmah Therapy
Email: privacy@Hokmahtherapy.com
Address: Faith Plaza, Plot 55 Nsefik Eyo Layout, Off Marian Road, Calabar,Cross-River State,Nigeria.